Better Communication, Better Care: Provider Tools to Care for Diverse Populations

QualityTool

Better Communication, Better Care: Provider Tools to Care for Diverse Populations

Description

Demographic changes, differences in individual belief and behavior, and new legal mandates constantly present health care professionals with new challenges in delivering high quality, effective, and compassionate health care to a diverse patient population. This toolkit provides health care professionals with resources to address these challenges, with a focus on increasing awareness of cultural background and enhancing communication with diverse populations.

The toolkit contents are organized into four sections, each containing helpful background information and tools that can be reproduced and used as needed:

  • Resources to assist communication with a diverse patient population base
    • Tips for providers and their clinical staff
    • A mnemonic to assist with patient interviews
    • Help in identifying literacy problems
    • An interview guide for hiring clinical staff who have an awareness of diversity issues
  • Resources to communicate across language barriers
    • Tips for locating and working with interpreters
    • Common signs and common sentences in many languages
    • Language identification flashcards
    • Language skill self-assessment tools
  • Resources to increase awareness of cultural background and its impact on health care delivery
    • Tips for talking with a wide range of people about sex
    • Pain management across cultures
    • Information about different cultural backgrounds
  • Reference resources for cultural and linguistic services
    • Key legal requirements
    • A summary of the Culturally and Linguistically Appropriate Service (CLAS) Standards, which serve as a guide on how to meet legal requirements
    • Print and Internet resources

Developer:

Health Industry Collaboration Effort , Inc.

Funding Sources:

Health Industry Collaboration Effort , Inc.

History

Release Date: 2010
Original Summary: July 2010
Last Updated: 08/04/10

Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.

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