Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals

QualityTool

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals

Description

The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:

  1. Admission
  2. Assessment
  3. Treatment
  4. End-of-life care
  5. Discharge and transfer
  6. Organization readiness

Developer:

The Joint Commission

Funding Sources:

The Joint Commission

History

Release Date: 2010
Original Summary: April 2014
Last Updated: 08/27/14

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