Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals

QualityTool

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals

Description

This guide for hospitals shows how to combine concepts from multiple disciplines into a plan for improving communication, cultural competence, and patient- and family-centered care. It provides suggestions on how hospitals can address patient needs, meet the new patient-centered communication standards, and comply with Joint Commission requirements.

The guide includes:

  • Example practices
  • Information on laws and regulations
  • Links to supplemental information, model policies, and educational tools
  • Patient-centered communication standards

Developer:

The Joint Commission

Funding Sources:

The Joint Commission

History

Release Date: 2010
Original Summary: January 2011
Last Updated: 05/25/11

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