12 Steps for Creating a Culture of Retention: A Workbook for Home and Community-Based Long-Term Care Providers

QualityTool

12 Steps for Creating a Culture of Retention: A Workbook for Home and Community-Based Long-Term Care Providers

Description

This workbook, developed by the Paraprofessional Healthcare Institute (PHI), provides home and community-based long-term care agencies with 12 concrete steps to guide the development of recruitment, selection, and retention practices. These steps are based on the principle that direct care workers must have quality jobs to provide the highest quality care for consumers.

The workbook is designed as a concise reference tool and checklist, and includes a case study of a home care agency that uses an integrated model for recruitment, training, and retention.

Steps 1–4 address recruitment and selection strategies to help agencies clarify the qualities of an ideal worker, determine how to attract ideal workers, and ensure that screening processes help select great caregivers.

Steps 5–12 focus on creating a workplace culture of retention, beginning with an effective orientation program, and followed by a variety of initiatives that enhance relationships, skills, and voice for all staff.

Attachments at the back of the workbook provide additional resources.

Developer:

Paraprofessional Healthcare Institute (PHI)

Funding Sources:

Paraprofessional Healthcare Institute (PHI)

History

Original Summary: September 2011
Last Updated: 09/14/11

QualityTool Classification

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