The Provider's Guide to Quality & Culture


The Provider's Guide to Quality & Culture


This Web site is designed to assist health care organizations throughout the United States in providing high-quality, culturally competent services to multi-ethnic populations.

This tool addresses the following topics:

  • Getting started
    • What is cultural competence?
    • Evaluating oneself
    • Avoiding stereotypes
    • Cultural competence pointers
    • Provider perspectives
  • Patient/provider interaction
    • Clinical exchanges
    • Prior assumptions and prejudices
    • Medical history and diagnosis
    • Patient adherence
    • Working with an interpreter
    • Non-verbal communication
    • Relating to patient's families
  • Health disparities
    • The impact of cultural competence on clinical outcomes
    • Disparities among specific racial, ethnic, and cultural groups
    • Reducing health disparities in Asian American and Pacific Islander populations
    • HIV in young people 13-24: A brief review of the literature
    • The incidence of disease among specific racial, ethnic, and cultural groups
    • Varied reactions to standard treatments among different groups
  • Cultural groups
    • Understanding minority, immigrant, and refugee populations
    • Common health problems in selected minority, ethnic, and cultural groups
    • Common beliefs and practices
    • An expanded look at some cultural groups
    • Book excerpts
  • Culturally competent organizations
    • Defining a culturally competent organization
    • Culturally competent guidelines for managed care plans
    • Organizational self-assessment tools
    • Government policies
  • Additional resources


Bureau of Primary Health Care-Health Resources and Services Administration; Health Resources and Services Administration; Management Sciences for Health, Inc.; U.S. Department of Health and Human Services

Funding Sources:

Management Sciences for Health, Inc.; U.S. Agency for International Development


Release Date: 2006
Original Summary: May 2006
Last Updated: 05/05/08

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