The Roadmap for Hospitals was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. This guide provides recommendations to help hospitals address unique patient needs, meet patient-centered communication standards, and comply with related Joint Commission requirements.

Roadmap chapters address the following components of the care continuum:

1. Admission
2. Assessment
3. Treatment
4. End-of-life care
5. Discharge and transfer
6. Organization readiness