Implementing Multicultural Health Care Standards: Ideas and Examples


Implementing Multicultural Health Care Standards: Ideas and Examples


This guide provides ideas and examples to aid in the implementation of the National Committee for Quality Assurance’s (NCQA’s) standards for distinction in Multicultural Health Care (MHC). Examples are drawn from applicants to the NCQA Recognizing Innovation in Multicultural Health Care Awards Program. From 2006 to 2009, health plans submitted applications to this program, highlighting their activities as they sought to improve culturally and linguistically appropriate services and reduce disparities in care. The goal of this report is to stimulate ideas for implementation of the standards.

The ideas and examples in this report are organized according to the MHC Distinction product:

  • Race/ethnicity and language data
  • Access and availability of language services
  • Practitioner network cultural responsiveness
  • Culturally and linguistically appropriate services program
  • Reducing health care disparities


National Committee for Quality Assurance

Funding Sources:

National Committee for Quality Assurance


Original Summary: August 2011
Last Updated: 09/14/11

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