Home Health Care CAHPS® Survey Materials

QualityTool

Home Health Care CAHPS® Survey Materials

Description

The Home Health Care CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey is designed to measure the experiences of people receiving home health care from Medicare-certified home health care agencies. The survey is designed to meet the following three broad goals:

  • To produce comparable data on the patient’s perspective that allows objective and meaningful comparisons between home health agencies on domains that are important to consumers
  • Public reporting of survey results will create incentives for agencies to improve their quality of care
  • Public reporting will enhance public accountability in health care by increasing the transparency of the quality of care provided in return for public investment

This Web site contains the necessary materials to conduct the Home Health Care CAHPS Survey, including:

  • Protocols and guidelines manual
  • Questionnaire
  • Supplemental questions
  • Consent to share responses
  • Survey composites
  • Sample letters
  • Telephone scripts
  • FAQs for interviewers

Many of these materials are available in multiple languages.

Developer:

Agency for Healthcare Research and Quality

Funding Sources:

Agency for Healthcare Research and Quality

History

Release Date: 2010
Original Summary: September 2010
Last Updated: 01/19/11

QualityTool Classification

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