Urgent Matters Toolkit


Urgent Matters Toolkit


The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit was developed by hospitals across the country in conjunction with the Urgent Matters national program office at The George Washington University. The Urgent Matters team identified the most innovative patient flow quality improvement strategies implemented by participating pilot hospitals and developed this unique Web-based toolkit capturing the strategies designed for hospital use in an easy-to-read and implement format.

The toolkit currently contains 49 strategies with 88 associated tools. Each strategy includes information on the hospital where the strategy was piloted, associated tools, and a description of the strategy implementation and outcomes. Strategies are organized into five categories:

  • Input
  • Throughput
  • Output
  • Communications/Information technology (IT)
  • Scheduling/Staffing


Robert Wood Johnson Foundation; George Washington University, School of Public Health and Health Services

Funding Sources:

Robert Wood Johnson Foundation


Release Date: 2006
Original Summary: June 2010
Last Updated: 09/01/10

QualityTool Classification

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