Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide


Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide


This pharmacy health literacy tool was designed to capture perspectives of three critical audiences: objective auditors, pharmacy staff, and patients. The parts of the assessment are complementary and designed to form a comprehensive assessment.

Although the tool was designed to be used in outpatient pharmacies of large, urban public hospitals that primarily serve a minority population, it can be adapted for use in other pharmacy and non-pharmacy environments.

This tool includes the following parts:

  • Part I: Assessment tour of the pharmacy
  • Part II: Survey of pharmacy staff
  • Part III: Pharmacy patient focus groups
  • Part IV: Using assessment results

The appendixes include:

  • Appendix 1: Conducting a health literacy assessment—flow chart
  • Appendix 2: Health literacy assessment tour guide
  • Appendix 3: Health literacy assessment survey of pharmacy staff
  • Appendix 4: Samples tables and analyses for pharmacy staff survey
  • Appendix 5: Health literacy assessment facilitator's guide for patient focus groups
  • Appendix 6: Sample outline for report of focus group results


Emory University

Funding Sources:

Agency for Healthcare Research and Quality; Robert Wood Johnson Foundation


Release Date: 2007
Recent Summary: April 2008
Original Summary: November 2007
Last Updated: 12/18/13

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