Language/Culture Matching Wednesday, August 4, 2010
The proportion of the U.S. population with limited English proficiency (LEP) has nearly doubled from 1980 to 2000, and is projected to increase. Research has shown that language and cultural barriers complicate physician-patient communication and adversely affect health care quality.
To address this problem, new programs are matching patients with providers or health coaches who fit their language and/or cultural preferences, which can improve patient satisfaction and health outcomes.
The featured Innovations describe three programs that took different approaches to addressing patients’ language and cultural needs.
The featured QualityTools describe practical resources designed to improve communication with a diverse patient population.
Also in This Issue:
- Remote Viewing of Neonatal Intensive Care Unit Babies by Mother Promotes Bonding, Potentially Improves Infants' Long-Term Outcomes
- Patient Lift Team Program Reduces Injuries and Boosts Productivity Among Nurses
- Statewide Collaborative Supports Hospital-Based Teams in Developing Improvement Plans for Stroke Care, Resulting in Improved Performance on Select Measures
- Crisis Prevention Team Calms Agitated Patients in Psychiatric Units, Leading to a Reduction in the Use of Restraints and Seclusion and Fewer Injuries
- Capitated System Identifies, Screens, and Treats Osteoporosis Risks, Preventing Hip Fractures, Saving Lives, and Reducing Costs
- VA Patients Use Waiting Room Kiosk to Enter Medication List, Facilitating Reconciliation With Electronic Medical Record and Identifying More Discrepancies