Patient-centered Care

Patient-centered Care Monday, April 28, 2008

In today’s complex, fragmented, and volume-driven health care system, care has become centered around the system rather than the patient.

Patient-centered care, as the Institute of Medicine 2001 report Crossing the Quality Chasm: A New Health System for the 21st Century noted, has the following characteristics: 
•  It involves patients and their loved ones in the design of care.
•  It reliably meets patients’ needs and preferences.
•  It ensures that transitions between providers, departments, and health care settings are respectful, coordinated, and efficient.

The featured innovations describe how three institutions integrated patient-centered care into their new programs or initiatives.

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