Innovations in Emergency Medical Services
Innovations in Emergency Medical Services Wednesday, June 4, 2014
Inappropriate calls to emergency medical services (EMS) providers and unnecessary use of the emergency department (ED) occur frequently. Handling nonemergency calls raises the costs of providing EMS and ED services, diverts valuable resources away from true emergencies, and can result in delayed care, ED crowding, and poor patient outcomes.
The featured Innovations describe two programs that implemented innovative strategies to reduce the use of EMS by frequent 911 callers, leading to major cost savings and increased capacity in area EDs. The third featured profile describes a State policy that banned ambulance diversions to other nearby EDs, resulting in reduced ED length of stay and ambulance turnaround time.
The featured QualityTools include a self-assessment tool for communities to assess the status of their paramedicine programs, resources for hospitals and health systems to improve systems of care in response to cardiac emergencies, and a Web site that describes an EMS information system used in various States to evaluate EMS performance.
- Trained Paramedics Provide Ongoing Support to Frequent 911 Callers, Reducing Use of Ambulance and Emergency Department Services
- Data-Driven System Helps Emergency Medical Services Identify Frequent Callers and Connect Them to Community Services, Reducing Transports and Costs
- Statewide Ban on Ambulance Diversions Reduces Ambulance Turnaround Time and Emergency Department Length of Stay for Patients Admitted to the Hospital
Also in This Issue:
- Multifaceted Program Helps Pediatricians Screen for Maternal Depression and Assess Infant Crying and Toilet Training, Enhancing Their Ability To Prevent, Identify, and Address Cases of Potential Child Abuse
- Regular Meetings of Patients and Staff Reduce Violent Episodes by 85 Percent on Inpatient Psychiatric Unit
- Community-Driven Clinic for Refugee Women Enhances Access to Comprehensive, Culturally Sensitive Care Across the Reproductive Life Span
- Patient Notepad Improves Communication With Physicians, Including Likelihood of Having Questions Answered