Innovations to Reduce Non-Urgent Use of Emergency Services Wednesday, August 17, 2016
For a variety of reasons, ranging from convenience to barriers in accessing primary care and other services, many patients call emergency medical services (EMS) for non-urgent (often chronic) conditions. Yet often these individuals end up being transported by ambulance to—and treated in—the emergency department (ED), even though their medical issues could be handled more effectively and efficiently in outpatient care settings.
Emergency medical service providers, community organizations, and other stakeholders are working together to implement innovative strategies to reduce non-urgent use of emergency services, connect patients to more appropriate care, and reduce costs.
- New Care and Referral Pathways for Nonemergent 911 Callers and At-Risk Patients Reduce Emergency Department Visits and Readmissions, Generate Substantial Cost Savings
- Community Paramedic Works Onsite in Homeless Shelter, Significantly Reducing Unnecessary 911 Calls and Connecting Residents to Primary Care
- On-the-Scene Video Consultations With Emergency Physicians Reduce Unnecessary Ambulance Transports and Emergency Department Visits, Connect People to Medical Homes