Support Following Unexpected Clinical Events
Support Following Unexpected Clinical Events Wednesday, June 20, 2012
Many patients and family members experience an unexpected death or an unexpected clinical event, leading to difficulty understanding and coping with the event. When health care professionals deny and defend their actions and limit communications, patients and/or their family members tend to feel angry and guilty, and want to blame someone.
The featured Innovations describe one hospital program that provides multidisciplinary team support to patients and families who experience an unexpected clinical event, and another program that provides support to clinicians who are the “secondary victims” of unexpected events.
The featured QualityTools describe a toolkit and self-assessment to help health care organizations support and communicate with patients and families around adverse events. Another tool guides health care facilities in organizing institution-wide support for clinicians following adverse events.
- Three-Tiered Emotional Support System Generates Positive Feedback From Providers Who Become "Second Victims" of an Unanticipated Clinical Event
- Multidisciplinary Hospital Team Proactively Meets With Patients and/or Families, Allowing Them to Better Deal With Unexpected Deaths and Other Negative Events