Phone-Based Care Management
Phone-Based Care Management Wednesday, January 19, 2011
Telephone care management programs can help reduce medical costs and can lead to improved patient care, medication adherence, and patient satisfaction. The process typically involves nurses who call patients to provide education about specific medical conditions and therapeutic options, to assess symptoms, and to support individuals in health care decisionmaking.
The featured Innovations describe three programs that utilized a telephone-based approach to deliver care to specific patient populations.
The featured QualityTools provide clinicians with information about the use of telephone care for the management of specific conditions.
- Telephone-Based Care Management With Automated Symptom Monitoring Reduces Pain and Depression in Cancer Patients
- Telephone-Based Coaching on Shared Decisionmaking, Behavioral Change, and Health System Navigation Reduces Utilization and Cost
- Telephone Consultations Improve Medication Adherence and Physical Functioning in Patients With Rheumatoid Arthritis
Also in This Issue:
- Medication Reconciliation Process Results in Anecdotal Reports of Improved Safety in Inpatient Setting
- Dental Health Aide Program Improves Access to Oral Health Care for Rural Alaska Native People
- Pharmacist Provides Telephone-Based Medication Reconciliation and Education to Recently Discharged Patients, Leading to Fewer Readmissions
- Culturally Appropriate, School-Based Education and Support Reduces Likelihood That Latino Teens Will Engage in Risky Sexual Behaviors
- Public Health Dental Practitioners Offer Cessation Support to Low-Income Smokers, Leading to Increased Quit Rates