Phone-Based Care Management

Phone-Based Care Management Wednesday, January 19, 2011

Telephone care management programs can help reduce medical costs and can lead to improved patient care, medication adherence, and patient satisfaction. The process typically involves nurses who call patients to provide education about specific medical conditions and therapeutic options, to assess symptoms, and to support individuals in health care decisionmaking.

The featured Innovations describe three programs that utilized a telephone-based approach to deliver care to specific patient populations.

The featured QualityTools provide clinicians with information about the use of telephone care for the management of specific conditions.

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