Baldrige Award Wednesday, December 8, 2010
This issue’s featured Innovations were developed by organizations that are past recipients of an award from the Baldrige Performance Excellence Program, a public-private partnership led by the National Institute of Standards and Technology. Congress created the Baldrige National Quality Award in 1987 to promote excellence in organizational performance. Although this Presidential Award is not given for innovation or specific services, the Innovations featured here represent the work of organizations previously recognized as health care performance leaders by the Baldrige program.
The featured QualityTools provide links to Baldrige program resources and tools that can assist health care organizations in the pursuit of performance excellence.
- Organization-Wide Adoption of Patient- and Family-Centered Care Leads to Consistently High Levels of Patient Satisfaction
- Hospital-Based "Quick Clinic" Treats Minor Acute Illnesses, Reducing Employee Absenteeism and Generating High Levels of Patient Satisfaction
- Active Solicitation of Patient Feedback and Engagement of Employees in Customer Service Significantly Increases Patient Satisfaction
- Formal Structures and Processes Promote System-Wide Focus on Core Measures, Leading to Significantly Better Performance
- Medical Center Places Nurses in Schools, Leading to Better Lifestyle Choices and Academic Performance Among Students
Also in This Issue:
- Heart Failure Disease Management Improves Outcomes and Reduces Costs
- Residency Program for First-Year Nurses Eases Entry Into Profession, Producing Well-Above Average Retention Rates
- Comprehensive Evidence-Based Adolescent Pregnancy Prevention Program Cuts Teen Pregnancies in Half
- Multifaceted Campaign Aimed at Obstetricians Increases Influenza Immunizations in Pregnant Patients