Workflow redesign

Innovations

Patient-Centered Redesign Improves Patient and Staff Satisfaction at Outpatient Cancer Center 04/29/09

An outpatient cancer center redesign incorporated features that create a soothing, healing environment for patients, leading to an increase in patient and staff satisfaction.

Proactive Patient Rounding Reduces Call Light Use and Falls, Eliminates Pressure Ulcers, and Enhances Patient and Staff Satisfaction 03/06/09

Regular nursing rounds conducted throughout day, evening, and overnight shifts substantially reduced call light use and falls, eliminated pressure ulcers, and increased patient and staff satisfaction.

Patient Flow Improvements Eliminate Ambulance Diversions and Reduce Waiting Times for Inpatient Beds 02/25/09

A hospital used a multipronged strategy to reduce delays in patient admission and discharge, eliminating ambulance diversions and reducing waiting times for patients who require inpatient admission.

Virtual Teams That Coordinate Care for Chronically Ill Geriatric Patients Reduce Emergency Department Visits and Improve Medication Compliance, Referral Patterns, and Patient Outcomes 01/22/09

Primary care physicians and offsite clinicians use communications technology to enhance coordination of care for geriatric patients with chronic health problems, leading to fewer emergency department visits, enhanced patient satisfaction and understanding of medications, and more referrals for needed care.

Nurse Practitioner–Led Transitional Care Program Does Not Reduce Readmissions During Period Between Discharge and Followup Appointment 01/16/09

A nurse practitioner–led service to bridge the gap in care for recently discharged patients awaiting a followup appointment did not reduce the rate of unplanned readmissions.

Community Health Centers Integrate Rapid HIV Screening Into Routine Primary Care, Leading to Significant Increases in Testing Rates 01/09/09

Health centers offer rapid HIV testing to patients as part of routine primary care, leading to a significant increase in testing rates.

Sexually Transmitted Infections Clinic Offers Testing-Only Express Visit to Eligible Patients, Leading to Shorter Waits, Increased Throughput 12/19/08

A sexually transmitted infections clinic uses a triage system to identify patients eligible for a testing-only “express visit,” leading to reduced waiting times for patients and enhanced throughput for the clinic.

Clinical Microsystem Uses Front-Line Teams to Redesign Hospital Processes, Leading to Fewer Delays and Better Patient Service 12/17/08

A hospital uses a clinical microsystem improvement process to quality improvement, leading to significant enhancements in efficiency and reductions in care delays.

Inner City Hospital Offers HIV Testing to All Emergency Department Patients, Improving Test Access and Subsequent Care for High-Risk Populations 12/15/08

Providers routinely offer HIV testing to emergency department patients as a part of their visit, leading to a 50 percent increase in the number of patients tested.

Hospital Laboratory Redesigns Space, Standardizes Staff Roles and Collection/Processing Systems, Leading to Enhanced Efficiency and Productivity 12/04/08

A hospital laboratory reconfigured physical space, redefined job responsibilities, and standardized the collection and processing of specimens, leading to faster test turnaround times, cost savings, and enhanced productivity.

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