Team building

Innovations

Care Managers Use Software-Aided Medication Review Protocol for Frail, Community-Dwelling Seniors, Leading to More Appropriate Medication Use 05/17/10

Care staff use software-based protocols to screen older clients' medications and collaborate with pharmacists and physicians to reduce the risk of medication errors and adverse effects, leading to more appropriate medication use and fewer cases of duplicative medications.

Transferring Admitted Emergency Department Patients to Hallway Beds Leads to Lower Length of Stay and Higher Patient Satisfaction 05/14/10

In instances of institutional overcrowding, a protocol allows patients admitted to the hospital but boarded in the emergency department to be transferred to beds located in inpatient unit hallways, leading to expedited patient placement in a room, lower length of stay, and higher patient and staff satisfaction.

Capitated Health Center Uses Health Coaches to Manage Chronic Illnesses, Leading to Improved Clinical Outcomes 05/12/10

Trained, bilingual medical assistants in a capitated health center serve as health coaches to chronically ill (often diabetic) patients of similar ethnic or racial backgrounds, leading to better disease management and clinical outcomes for those with diabetes, very positive feedback from patients and center staff, and low turnover among medical assistants and coaches.

VA Patients Use Waiting Room Kiosk to Enter Medication List, Facilitating Reconciliation With Electronic Medical Record and Identifying More Discrepancies 05/06/10

Clinic providers compare patients' self-reported medication lists (generated through an easy-to-use automated system featuring a computer kiosk and simple touchscreen interface) to medications listed in the electronic medical record, allowing them to adhere more closely to established medication reconciliation practices and to identify and address more medication discrepancies, including potentially lethal ones.

Crisis Prevention Team Calms Agitated Patients in Psychiatric Units, Leading to a Reduction in the Use of Restraints and Seclusion and Fewer Injuries 04/21/10

A trained rapid response, crisis prevention team calms agitated patients in inpatient psychiatry units, leading to less use of restraints and seclusion and fewer injuries to staff and patients.

Pharmacists Monitor Hypertensive Patients and Make Recommendations to Physicians, Leading to Better Blood Pressure Control and Increased Physician Adherence to Established Guidelines 04/20/10

Clinical pharmacists collaborated with physicians to manage patients with uncontrolled high blood pressure by assessing the causes of poor blood pressure control, developing a guideline-based care plan, monitoring the patient's treatment response, and making recommendations for medication additions and adjustments as needed, leading to better blood pressure control and increased physician adherence to established guidelines.

Teaching Clinic Offers Medical Home for Children With Complex Conditions, Leading to Fewer Emergency Department Visits and Highly Satisfied Families 04/13/10

A resident education clinic implemented a multifaceted medical home for children with complex chronic conditions, leading to a significant reduction in emergency department visits and high levels of patient/family satisfaction.

Patient Advisors Participate in Hospital Councils, Committees, Staff Training, and Other Activities, Contributing to Improved Patient Satisfaction and Better Organizational Performance 03/29/10

Current and former patients participate in hospital and department advisory councils, committees, peer support, staff training and education, and other activities related to patient-centered care, contributing to higher patient satisfaction and improved organizational performance.

Culturally Competent Parent Mentors Support Families of Minority Children with Asthma, Leading to Better Health, Less Missed School and Work 03/22/10

Culturally competent parent mentors helped families better understand and care for their children's asthma through home visits, monthly telephone calls, and inperson meetings, leading to reductions in wheezing, exacerbations, missed school and parental work days, and emergency department visits.

Comprehensive Program to Support Patients and Staff Improves Hospital Experience for Adult Patients With Intellectual and Developmental Disabilities 02/22/10

A comprehensive program targeted at patients and staff improved the hospital experience for adult patients with intellectual and developmental disabilities and enhanced staff's understanding of and ability to communicate with and effectively serve these patients.

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