Timeliness

Innovations

Sexually Transmitted Infections Clinic Offers Testing-Only Express Visit to Eligible Patients, Leading to Shorter Waits, Increased Throughput 12/19/08

A sexually transmitted infections clinic uses a triage system to identify patients eligible for a testing-only “express visit,” leading to reduced waiting times for patients and enhanced throughput for the clinic.

Clinical Microsystem Uses Front-Line Teams to Redesign Hospital Processes, Leading to Fewer Delays and Better Patient Service 12/17/08

A hospital uses a clinical microsystem improvement process to quality improvement, leading to significant enhancements in efficiency and reductions in care delays.

Inner City Hospital Offers HIV Testing to All Emergency Department Patients, Improving Test Access and Subsequent Care for High-Risk Populations 12/15/08

Providers routinely offer HIV testing to emergency department patients as a part of their visit, leading to a 50 percent increase in the number of patients tested.

Hospital Laboratory Redesigns Space, Standardizes Staff Roles and Collection/Processing Systems, Leading to Enhanced Efficiency and Productivity 12/04/08

A hospital laboratory reconfigured physical space, redefined job responsibilities, and standardized the collection and processing of specimens, leading to faster test turnaround times, cost savings, and enhanced productivity.

Clinical Microsystem Improvements in Children's Hospital Lead to Fewer Codes and More Timely Delivery of Essential Care 12/02/08

A children's hospital uses a clinical “microsystem” approach to improve patient safety and quality, leading to fewer codes and more timely care.

Comprehensive, Patient-Centered Program Incorporates Strategies That Help HIV Patients Maintain Their Health, Leading to Enhanced Adherence, Better Outcomes, and Fewer Deaths 11/13/08

A multidisciplinary, patient-centered approach to care delivery incorporates a variety of strategies designed to offer comprehensive care and encourage the patient–provider connection, leading to enhanced adherence, better outcomes, and fewer deaths.

County Health Department Enacts Systems-Based Changes in Primary Care Sites, Leading to Enhanced Access to Care and Improved Outcomes for HIV/AIDS Patients 11/10/08

A county health department enhanced access to routine care and improved outcomes by enacting a number of systems-based changes across three primary care sites serving patients with HIV/AIDS, including intensive patient tracking and outreach, flexible scheduling, self-management education and peer support, and renewed emphasis on having an annual comprehensive physical examination.

Letter From Personal Physician With Video Decision Aid and Direct-Access Testing Improves Colon Cancer Screening Rates 11/10/08

Patients received a mailed package that included a personalized letter from the patient's physician, a colon cancer screening decision aid video, and instructions for scheduling a screening test without an office visit.

Afterhours Telephone and In-Home Hospice Care Leads to High Satisfaction and Anecdotal Reports of Fewer 911 Calls and Emergency Department Visits 10/31/08

VITAS Telecare service centers address a wide variety of hospice patient and family needs after hours, providing advice and comfort over the telephone and dispatching nurses to patient homes when necessary.

Implementation of Attention Deficit Hyperactivity Disorder Guidelines With Community-Based Physicians Results in Fewer Hospital Referrals and Improved Outcomes 10/24/08

A children's hospital works with community-based primary care physicians to increase adherence to established guidelines for the diagnosis and treatment of children with attention deficit/hyperactivity disorder.

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