Timeliness

Innovations

System to Help Staff Locate Equipment Quickly Frees Up Nurse Time, Improving Care and Staff Satisfaction 04/23/10

Nurses and other hospital staff use a radiofrequency identification system to pinpoint the location of needed equipment, leading to enhanced productivity, better equipment maintenance, expedited patient care and discharge, and high levels of nurse satisfaction.

Protocols, 24-Hour Neurologist Access, and Ongoing Training Lead to More Patients Receiving Timely Stroke Diagnosis and Treatment 02/22/10

A comprehensive initiative to improve stroke care features protocols to facilitate faster evaluation and diagnosis, quick administration of tissue plasminogen activator when indicated, 24-hour access to a neurologist, enhanced discharge planning, improved documentation and data collection, continuous staff training, and community outreach, leading to more timely administration of appropriate diagnostic tests and treatment and to many more eligible patients receiving tissue plasminogen activator.

Expanding Interpreter Role To Include Advocacy and Care Coordination Improves Efficiency and Leads to High Patient and Provider Satisfaction 12/10/09

Unit-based Limited English Proficiency Patient Family Advocates expand the traditional interpreter role to include patient family education, advocacy, and care coordination, leading to more efficient and productive interpretation services and high levels of patient and provider satisfaction.

Psychiatric Hospital Streamlines Patient Transfer Process, Reducing Scheduling Time and Nearly Doubling Monthly Transfers to Outpatient Clinics 09/29/09

Langley Porter Psychiatric Hospital and Clinics used Toyota Production System principles to streamline the process by which patients are transferred to outpatient clinics, significantly reducing scheduling time, time to the patient's first appointment, and communication errors, and leading to a near doubling in the number of patient transfers.

Revamped Processes and Systems Enhance Access to High-Quality Interpretation Services for Patients With Limited English Proficiency 09/20/09

A comprehensive process ensures that patients with limited English proficiency have timely access to high-quality interpreter services, leading to more service offerings, better quality, and shorter length of stay.

Multifaceted Program Reduces Decision-to-Incision Time and Increases Rate of On-time Starts for Emergency Cesarean Deliveries 09/16/09

A multifaceted program in a rural, community hospital reduced mean decision-to-incision time for emergency cesarean deliveries and increased adherence to guidelines that recommend that such deliveries begin in less than 30 minutes.

Locating Mental and Behavioral Health Services in Health Plan Centers Enhances Access and Reduces Utilization of Inpatient Psychiatric Services for Community-Dwelling Frail Seniors 08/06/09

A mental and behavioral health team periodically works onsite at health plan centers to facilitate patient access to mental health services, reducing psychiatric inpatient utilization and generating high levels of staff satisfaction.

Laboratory Redesign Improves Staff Productivity, Leading to Reduction or Maintenance of Turnaround Times at Greater Specimen Volumes and Cost Savings 05/19/09

A hospital laboratory redesigned work processes, leading to faster turnaround times, enhanced staff productivity, and cost savings.

Community Health Centers Integrate Rapid HIV Screening Into Routine Primary Care, Leading to Significant Increases in Testing Rates 01/09/09

Health centers offer rapid HIV testing to patients as part of routine primary care, leading to a significant increase in testing rates.

Family-Activated Pediatric Rapid Response Team Increases Calls From Both Families and Staff, Supports Improvements in Outcomes 12/23/08

A children's hospital empowers families to directly activate its pediatric rapid response team in case of a suspected emergency situation, leading to a significant increase in calls to the team by family and staff.

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