Patient-centeredness

Innovations

Mailed Reminders to Heart Attack Patients Improve Compliance With Beta Blocker Medication Regimen 07/28/08

Four health maintenance organizations send two reminder letters to encourage recent heart attack patients to take their beta blocker medication as prescribed and to renew their prescriptions as needed.

Culturally Competent Outreach, Services, and Education Improve Access to Insurance, Primary Care, and Immunizations for Hispanic and Portuguese Children 07/25/08

Salud Para Niños provides low-cost (and on some occasions free), culturally competent outreach, primary care, insurance assistance, and education to Spanish- and Portuguese-speaking children in southwestern Pennsylvania.

Comprehensive Heart Failure Program Enhances Adherence to Recommended Care and Reduces Hospital Readmissions 07/25/08

Baystate Medical Center's comprehensive heart failure management program incorporates tools and processes that ensure the provision of all necessary components of care, leading to increased adherence to recommended care and reduced heart failure readmission rates.

Transition Home Program Reduces Readmissions for Heart Failure Patients 07/23/08

The Transition Home for Patients with Heart Failure program incorporates a number of components to ensure patients a safe transition to home or another health care setting, leading to fewer readmissions.

Education and Reminder Card for Those on Multiple Medications Enhances Patient Understanding, But Not Satisfaction or Safety 07/18/08

The Mayo Clinic Department of Medicine developed a computer-generated, customized medication education and reminder card for patients discharged on multiple medications; the card was tested as an alternative to the medication discharge worksheet commonly used by nurses at Mayo.

Pediatric Palliative Care Program Improves Communication, Reduces Patient Suffering, and Helps Parents Feel More Prepared for Child's End-of-Life Experience 07/16/08

The Pediatric Advanced Care Team is a pediatric palliative care consult service that provides intensive symptom management as well as honest, complete, and sensitive communication with patients and families.

Multidisciplinary Family Clinic Increases Access to Care for Inner-City Residents, Leading to Improved Outcomes and High Patient Satisfaction 07/11/08

To meet the needs of the surrounding community, 11th Street Family Health Services of Drexel University employs a multidisciplinary model of care, offering residents a wide variety of health and wellness services regardless of their ability to pay.

Baby-Friendly Hospital Initiative Leads to Sustained Increases in Breastfeeding Among Low-Income Whites and Minorities 07/11/08

Boston Medical Center adopted the Baby-Friendly ™ Hospital Initiative, a 10-step program that has led to sustained increases in the initiation of breastfeeding.

Posting Expected Discharge Date Facilitates Communication, Leads to On-Time Patient Departures and High Levels of Satisfaction 07/10/08

The Mayo Clinic's Department of Medicine establishes and posts estimated discharge dates and times in patients' rooms to facilitate ongoing communication about discharge-related issues between patients/families, physicians, and nurses.

Group-Based, Culturally Sensitive Weight-Loss Program for Families Leads to Improvements in Children's Health-Related Behaviors and Declines in Body Mass Index 06/25/08

The Promoting Health in Teens and Kids weight management program offers culturally sensitive group education intervention for obese children and their parents that addresses behavioral changes related to physical activity and nutrition, along with families' economic challenges that might make weight management difficult for children.

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