Medicaid Managed Care Plan Provides Reports, Guidelines, and Education Materials to Physicians, Reducing Inappropriate Prescribing of Antibiotics to Children and Adolescents 03/10/10

As part of a collaborative, a California health plan provides quarterly provider performance reports, educational materials, and other support to physicians and parents, leading to a reduction in inappropriate prescribing of antibiotics to children, adolescents, and adults with an upper respiratory infection or acute bronchitis enrolled in the insurer's Medi-Cal managed care plan.

Electronic Referrals and Communications Reduce Wait Times for Specialty Appointments and Improve Clinician Communication and Quality of Care 01/27/10

Electronic communications between primary care clinicians and specialists enhance access to specialty expertise for patients served by a hospital's referral network of safety net clinics.

Use of Spiritual Healers Reduces Cultural Misunderstandings and Conflicts and Increases Satisfaction Among Hospitalized Hmong Patients 11/18/09

Hmong spiritual healers (shamans) conduct healing ceremonies for hospitalized Hmong patients, leading to fewer cultural misunderstandings and conflicts and increased patient satisfaction.

Revamped Employee Wellness Program With Financial Incentives, Onsite Biometrics, Health Risk Assessments, and Coaches Boosts Participation Rates, Reduces Risk Factors 10/14/09

A large, self-insured employer revamped its employee wellness program to incorporate financial incentives, onsite biometrics that feed into a health risk assessment, and periodic meetings with health coaches, leading to greater employee participation and a reduction in risk factors.

Psychiatric Hospital Streamlines Patient Transfer Process, Reducing Scheduling Time and Nearly Doubling Monthly Transfers to Outpatient Clinics 09/29/09

Langley Porter Psychiatric Hospital and Clinics used Toyota Production System principles to streamline the process by which patients are transferred to outpatient clinics, significantly reducing scheduling time, time to the patient's first appointment, and communication errors, and leading to a near doubling in the number of patient transfers.

Community Health Center-Jail Partnerships Improve Care During and After Incarceration, Reduce Jail-Based Violence and Deaths and Enhance Access to Community-Based Care 09/08/09

A partnership between local jails and community health providers facilitates the provision of appropriate health care to inmates and ensures continued, coordinated care upon their release, leading to reductions in jail violence and deaths and enhanced access to care.

Locating Mental and Behavioral Health Services in Health Plan Centers Enhances Access and Reduces Utilization of Inpatient Psychiatric Services for Community-Dwelling Frail Seniors 08/06/09

A mental and behavioral health team periodically works onsite at health plan centers to facilitate patient access to mental health services, reducing psychiatric inpatient utilization and generating high levels of staff satisfaction.

Adding Nurse Practitioners and Creating a Multidisciplinary Care Team Reduce Length of Stay and Costs at Academic Medical Center 07/17/09

Adding a nurse practitioner and a multidisciplinary team reduced length of stay and costs at an academic medical center.

Bilingual, Culturally Competent Community Health Workers Increase Insurance Enrollment, Access to Care, and Self-Efficacy Among Low-Income Latinos 05/29/09

Bilingual, culturally competent community health workers increased insurance enrollment, use of preventive care services and a usual source of care, and self-efficacy for low-income Latinos.

Patient-Centered Redesign Improves Patient and Staff Satisfaction at Outpatient Cancer Center 04/29/09

An outpatient cancer center redesign incorporated features that create a soothing, healing environment for patients, leading to an increase in patient and staff satisfaction.


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