Hmong spiritual healers (shamans) conduct healing ceremonies for hospitalized Hmong patients, leading to fewer cultural misunderstandings and conflicts and increased patient satisfaction.
Clinicians on a surgical unit use a standardized communication process during daily rounds, leading to better nurse–physician communication and to higher nurse and patient satisfaction.
A system-wide strategy to set and enforce standards of professional conduct led to improvements in staff perceptions of the patient safety culture within system hospitals and to anecdotal reports of more professional conduct, including fewer instances of disruptive behavior.
Concurrent and postdischarge nurse chart review, performance feedback, and other support lead to near-perfect adherence to recommended care processes for heart attack, heart failure, pneumonia, and surgery.
A 1-year collaborative program; in which 21 Pennsylvania hospitals set target goals for urinary tract infection prevention, developed strategies to meet these goals, and shared best practices, tools, and resources; led to a 32-percent decline in hospital-acquired urinary tract infections.
An intensive, nurse-led care management program provided during and after hospitalization reduced readmissions, inpatient days, and care costs for high-risk seniors.
A multifaceted process for full disclosure of medical errors leads to a significant reduction in claims and claim costs for a health system.
As part of a hospital collaborative, intensive care units implemented a multifaceted safety program that reduced infections and hospital days, saved lives, and lowered health care costs.
A comprehensive process ensures that patients with limited English proficiency have timely access to high-quality interpreter services, leading to more service offerings, better quality, and shorter length of stay.
A comprehensive program to improve patient experience before, during, and after orthopedic surgery leads to improved satisfaction, higher patient volume, and better patient outcomes.