Cultural competence

Innovations

School-Based Prenatal Care Coordination Program Enhances Access to Culturally Sensitive Care, Improves Birth Outcomes for Immigrant and Minority Teens 02/04/10

A high school–based clinic added an obstetrics care coordination program to provide pregnant Hmong and African-American students with comprehensive and culturally sensitive prenatal care, education, support, and referrals to community resources. The program has led to increased knowledge and confidence among teens and good birth outcomes.

Nursing Students Provide Free Doula Care to Underserved Women, Leading to Fewer Preterm Deliveries, Low Birthweight Babies, and Cesarean Sections 02/03/10

Nursing students provide free doula care to underserved women, leading to fewer preterm births, low birthweight babies, and cesarean sections, and generating high levels of patient satisfaction.

Deaf Community Health Workers Provide Culturally Appropriate Education and Support to Deaf Patients, Improving Patient Knowledge and Engagement 01/22/10

Trained community health workers accompany members of the Minnesota Deaf community on medical appointments and conduct home visits, leading to improved access to culturally appropriate care, improvements in patient understanding, trust and confidence, and better adherence to recommended care.

Monthly Clinic Enhances Access to Culturally Competent Cancer Screening and Primary Care for Rural, Low-Income Hispanic Women Over Age 40 01/07/10

A monthly clinic provides culturally competent cancer screening and educational information to rural, low-income Hispanic women over the age of 40 years, leading to enhanced access to such screenings and to increased use of primary care.

Expanding Interpreter Role To Include Advocacy and Care Coordination Improves Efficiency and Leads to High Patient and Provider Satisfaction 12/10/09

Unit-based Limited English Proficiency Patient Family Advocates expand the traditional interpreter role to include patient family education, advocacy, and care coordination, leading to more efficient and productive interpretation services and high levels of patient and provider satisfaction.

Use of Spiritual Healers Reduces Cultural Misunderstandings and Conflicts and Increases Satisfaction Among Hospitalized Hmong Patients 11/18/09

Hmong spiritual healers (shamans) conduct healing ceremonies for hospitalized Hmong patients, leading to fewer cultural misunderstandings and conflicts and increased patient satisfaction.

Nurse-Led Home Visits, Group Counseling Reduce Risky Behaviors and Sexually Transmitted Infections, Improve Family/School Connectedness and Grades Among Sexually Exploited Runaway Girls 10/28/09

A nurse-led program that combines home visits and group counseling reduced risky behaviors and sexually transmitted infections while also improving levels of connectedness to family and school and grades among sexually assaulted or exploited runaway girls.

Revamped Processes and Systems Enhance Access to High-Quality Interpretation Services for Patients With Limited English Proficiency 09/20/09

A comprehensive process ensures that patients with limited English proficiency have timely access to high-quality interpreter services, leading to more service offerings, better quality, and shorter length of stay.

Community Health Center-Jail Partnerships Improve Care During and After Incarceration, Reduce Jail-Based Violence and Deaths and Enhance Access to Community-Based Care 09/08/09

A partnership between local jails and community health providers facilitates the provision of appropriate health care to inmates and ensures continued, coordinated care upon their release, leading to reductions in jail violence and deaths and enhanced access to care.

Locating Mental and Behavioral Health Services in Health Plan Centers Enhances Access and Reduces Utilization of Inpatient Psychiatric Services for Community-Dwelling Frail Seniors 08/06/09

A mental and behavioral health team periodically works onsite at health plan centers to facilitate patient access to mental health services, reducing psychiatric inpatient utilization and generating high levels of staff satisfaction.

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