Cultural competence

Innovations

Six-Month Weight Management Program for African-American Women Church Congregants Improves Behaviors, Blood Pressure, and Body Mass Index 06/24/10

With the support of the Ministerial Alliance and local churches, a collaboration between an integrated health system and the YMCA offered a 6-month program combining exercise classes, nutrition and wellness programs, incentives, and case management support, leading to improved exercise and eating habits and lower blood pressure and body mass index among overweight and obese African-American women.

Hospital Provides Non-English-Speaking Patients With Recording of Discharge Instructions in Native Language, Leading to Improved Comprehension and High Satisfaction 06/10/10

A hospital makes a telephone-based recording of discharge instructions available to non–English-speaking and low-literacy patients in their native language, leading to improved comprehension of discharge instructions and high levels of patient/family satisfaction.

Insurer's Multifaceted Approach Facilitates Cultural and Linguistic Match Between Patient and Mental Health Provider, Leading to Higher Member Satisfaction 06/08/10

CIGNA uses a multifaceted approach to facilitate culturally appropriate behavioral health care for members, including the matching of patients to providers who meet desired characteristics; the program enhanced the diversity of the behavioral health practitioner network and increased member satisfaction.

Capitated Health Center Uses Health Coaches to Manage Chronic Illnesses, Leading to Improved Clinical Outcomes 05/12/10

Trained, bilingual medical assistants in a capitated health center serve as health coaches to chronically ill (often diabetic) patients of similar ethnic or racial backgrounds, leading to better disease management and clinical outcomes for those with diabetes, very positive feedback from patients and center staff, and low turnover among medical assistants and coaches.

Language Concordant Health Coaches Team with Residents to Help Improve Patients' Self Care Skills, Leading to Better Diabetes Management 05/05/10

Language-concordant health coaches team with residents to improve the self-management skills of patients who have limited English proficiency and health literacy, leading to improvements in the management, documentation, treatment, and clinical outcomes of patients with diabetes.

Culturally Tailored Cessation Program for Lesbian, Gay, Bisexual, and Transgender Smokers Enhances Access and Patient Satisfaction 05/04/10

A statewide smoking cessation program tailored to the lesbian, gay, bisexual, and transgender community enhances access to culturally tailored services, increases knowledge and understanding among tobacco cessation coaches, and generates high levels of satisfaction among participants.

Teaching Clinic Offers Medical Home for Children With Complex Conditions, Leading to Fewer Emergency Department Visits and Highly Satisfied Families 04/13/10

A resident education clinic implemented a multifaceted medical home for children with complex chronic conditions, leading to a significant reduction in emergency department visits and high levels of patient/family satisfaction.

Culturally Competent Parent Mentors Support Families of Minority Children with Asthma, Leading to Better Health, Less Missed School and Work 03/22/10

Culturally competent parent mentors helped families better understand and care for their children's asthma through home visits, monthly telephone calls, and inperson meetings, leading to reductions in wheezing, exacerbations, missed school and parental work days, and emergency department visits.

Bicultural, Youth Development Program for At-Risk Latino Families Enhances Overall Health, Teen Birth Control Use, and Family Communication 02/24/10

A multidisciplinary team of bilingual providers helps Latino youth and their parents access culturally appropriate resources and coaches the youth to avoid risky behaviors, leading to increased use of birth control, reduced incidence of depression, enhanced overall self-reported health status among youth, and improved communication skills and greater awareness of and comfort with available community resources among parents.

Health Center Combining Traditional and Western Medicine Enhances Access to Care, Improves Health Outcomes for Southeast Asian Immigrants 02/13/10

A health center combines Western and traditional Southeast Asian medicine to better serve a large Southeast Asian population, leading to enhanced access to care, more setting of goals related to self-management of chronic disease, improved mental health and diabetes outcomes, and high levels of patient satisfaction.

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