Cultural competence

Innovations

Urban Clinic Provides Free, Bilingual Primary and Specialty Care to the Uninsured and Underserved of Miami-Dade County 09/03/08

The St. John Bosco Clinic provides free, bilingual primary and specialty care, referrals, and patient education to Hispanic immigrants who are generally poor, undocumented, and uninsured.

24-Hour, Bilingual Nurse Line Provides Advice and Interpreter Services for Plan Members, Leading to Wiser Decisions and Cost Savings 08/28/08

Molina Healthcare, a Medicaid managed care organization, instituted a 24-hour bilingual advice line to address the health and language needs of its low-income, Spanish-speaking members; the program helped members make wiser choices, leading to fewer emergency department visits and significant cost savings.

Weight Loss Center Aims to Help Rural, Obese Children Improve Mental and Physical Health by Integrating Medical, Psychosocial, and Nutrition Services 08/04/08

The Pediatric Healthy Weight Research and Treatment Center provides multidisciplinary evaluation and treatment for overweight, low-income youth in eastern North Carolina.

Culturally Competent Outreach, Services, and Education Improve Access to Insurance, Primary Care, and Immunizations for Hispanic and Portuguese Children 07/25/08

Salud Para Niños provides low-cost (and on some occasions free), culturally competent outreach, primary care, insurance assistance, and education to Spanish- and Portuguese-speaking children in southwestern Pennsylvania.

Community Coalition Connects Medical Practices to Community Resources, Leading to Improved Asthma and Diabetes Outcomes in At-Risk Populations 07/18/08

King County Steps to Health connected medical practices to community resources by encouraging organizations to work together to identify common messages, leverage resources, and develop programs for populations at risk for diabetes, asthma, and obesity.

Multidisciplinary Family Clinic Increases Access to Care for Inner-City Residents, Leading to Improved Outcomes and High Patient Satisfaction 07/11/08

To meet the needs of the surrounding community, 11th Street Family Health Services of Drexel University employs a multidisciplinary model of care, offering residents a wide variety of health and wellness services regardless of their ability to pay.

Offsite Interpreter Services via Videoconferencing Increases Access to Culturally Competent Care for Rural, Spanish-Speaking Patients 06/29/08

The Video Medical Interpreting program uses a videoconferencing system to allow offsite interpreters to provide in-depth, culturally sensitive medical interpretation services to Spanish-speaking patients with limited English proficiency in rural locations.

Group-Based, Culturally Sensitive Weight-Loss Program for Families Leads to Improvements in Children's Health-Related Behaviors and Declines in Body Mass Index 06/25/08

The Promoting Health in Teens and Kids weight management program offers culturally sensitive group education intervention for obese children and their parents that addresses behavioral changes related to physical activity and nutrition, along with families' economic challenges that might make weight management difficult for children.

Culturally Competent Outreach Programs Increase Cervical Cancer Screening Among Chinese Women 06/18/08

The Chinese Women's Health Project used two approaches to promote cervical cancer screening among Chinese women—mailing Chinese-language written materials to women and home visits by bicultural, trilingual outreach workers.

Diabetes Education Program in Health Center Waiting Room Improves Health Literacy 06/11/08

Lincoln Medical and Mental Health Center implemented a diabetes education program in the waiting room to improve patients' health literacy and self-management skills.

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