Patient satisfaction


System-Integrated Program Coordinates Care for People With Advanced Illness, Leading to Greater Use of Hospice Services, Lower Utilization and Costs, and High Satisfaction 12/20/11

The Advanced Illness Management program supports Medicare patients with advanced illness and their families in making patient-centered decisions, leading to greater use of hospice care, lower inpatient and ambulatory utilization and overall care costs, and high levels of patient, family, and physician satisfaction.

Redesigned Inpatient Care Model Increases Quality and Patient Satisfaction, Reduces Costs and Length of Stay 11/29/11

A redesigned inpatient care model based on Toyota Production System principles uses daily multidisciplinary clinical team visits, individualized care plans, and facility and staffing changes to reduce costs and average length of stay and improve adherence to recommended care processes, nurse productivity, and patient, staff, and physician satisfaction.

Safe Zone in Doorway Improves Hospital Clinician Productivity and the Frequency and Quality of Interactions With Isolated Patients 11/03/11

Hospital creates a “safe zone” where staff can interact with patients placed on contact precautions without putting on personal protective equipment, leading to significant time savings, lower costs, more frequent interactions with patients, and high levels of satisfaction.

Low-Income, Rural HIV/AIDS Patients Receive Regular Text Messages, Leading to Higher Quality of Life and Greater Engagement in Care 10/04/11

Low-income, African-American, rural HIV patients receive regular self-written text message reminders that encourage them to regularly access HIV/AIDS primary care, leading to greater retention in care and enhanced quality of life.

Social Worker-Led, Culturally Tailored Therapy and Support Improve Treatment Adherence, Depression-Related Symptoms, and Patient Satisfaction in Low-Income Hispanics With Diabetes 09/26/11

Two safety net clinics offered low-income Hispanic patients with both diabetes and depression culturally appropriate care (including medication and/or psychotherapy) and ongoing support led by trained, bilingual social workers, leading to improvements in medication adherence, depression-related symptoms, and patient satisfaction.

Mental Health Patients Track Moods Through Web Application, Generating Greater Adherence to Daily Tracking, Better Treatment Decisions, and High Satisfaction 07/25/11

Individuals with depression and/or other mood disorders log and track their daily mood through a mobile phone application, leading to higher adherence than with paper-based tools, better treatment decisions, and positive feedback from patients and clinicians.

Patient Videos That Describe Care Experiences Spur Development of Many Successful Quality Improvement Initiatives 07/18/11

As part of Kaiser Permanente's Care Management Institute's video ethnography approach, provider teams interview patients about their care experiences, leading to the development of many quality improvement projects that have resulted in better care processes and outcomes.

Hourly Nurse Rounds Help to Reduce Falls, Pressure Ulcers, and Call Light Use, and Contribute to Rise in Patient Satisfaction 05/10/11

Nurses and nursing assistants conduct hourly rounds to assess and address patient needs, contributing to reductions in falls, pressure ulcers, and call light use, and to improvements in patient satisfaction with nursing care.

Emergency Department Expedites Treatment of Moderate Acuity Patients, Reducing Length of Stay and Walkouts 01/24/11

A hospital emergency department triages moderately acute patients to a “midtrack” area where a nurse practitioner further evaluates them and provides treatment under a physician's supervision, leading to lower length of stay and fewer patient walkouts.

Web-Based Triage and Scheduling System Generates High Levels of Patient Satisfaction, Enhances Access to Sexual Health Services 11/04/10

Sexual health clinics offer patients the option of requesting an appointment for nonurgent conditions via a Web-based system; the program has proven quite popular with patients and, along with other initiatives, has enhanced the clinics' ability to offer appointments quickly and serve new patients.


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