Trained community health workers accompany members of the Minnesota Deaf community on medical appointments and conduct home visits, leading to improved access to culturally appropriate care, improvements in patient understanding, trust and confidence, and better adherence to recommended care.
Unit-based Limited English Proficiency Patient Family Advocates expand the traditional interpreter role to include patient family education, advocacy, and care coordination, leading to more efficient and productive interpretation services and high levels of patient and provider satisfaction.
A comprehensive process ensures that patients with limited English proficiency have timely access to high-quality interpreter services, leading to more service offerings, better quality, and shorter length of stay.
Targeted educational initiatives, including videos on cancer education and a fellowship program on American Sign Language and the deaf culture, increase the knowledge of patients who are deaf or hard of hearing, and improve the cultural competency of providers.
The Video Medical Interpreting program uses a videoconferencing system to allow offsite interpreters to provide in-depth, culturally sensitive medical interpretation services to Spanish-speaking patients with limited English proficiency in rural locations.
The Medical Language Interpretive Services program in Grady Health System uses a multipronged approach to increase staffing and the hospital's capacity to provide interpretation services to meet the needs of patients with low English proficiency.
Cambridge Health Alliance enhanced its round-the-clock interpreter services by tracking key indicators that gauge the quality of these services; analyses of these data led to significant improvements in the program's telephone-based services and staff efficiency and the decision to implement depression screening in patients with limited English proficiency.