Current and former patients participate in hospital and department advisory councils, committees, peer support, staff training and education, and other activities related to patient-centered care, contributing to higher patient satisfaction and improved organizational performance.
Culturally competent parent mentors helped families better understand and care for their children's asthma through home visits, monthly telephone calls, and inperson meetings, leading to reductions in wheezing, exacerbations, missed school and parental work days, and emergency department visits.
As part of a collaborative, a California health plan provides quarterly provider performance reports, educational materials, and other support to physicians and parents, leading to a reduction in inappropriate prescribing of antibiotics to children, adolescents, and adults with an upper respiratory infection or acute bronchitis enrolled in the insurer's Medi-Cal managed care plan.
A multidisciplinary team of bilingual providers helps Latino youth and their parents access culturally appropriate resources and coaches the youth to avoid risky behaviors, leading to increased use of birth control, reduced incidence of depression, enhanced overall self-reported health status among youth, and improved communication skills and greater awareness of and comfort with available community resources among parents.
A high school–based clinic added an obstetrics care coordination program to provide pregnant Hmong and African-American students with comprehensive and culturally sensitive prenatal care, education, support, and referrals to community resources. The program has led to increased knowledge and confidence among teens and good birth outcomes.
Nursing students provide free doula care to underserved women, leading to fewer preterm births, low birthweight babies, and cesarean sections, and generating high levels of patient satisfaction.
Unit-based Limited English Proficiency Patient Family Advocates expand the traditional interpreter role to include patient family education, advocacy, and care coordination, leading to more efficient and productive interpretation services and high levels of patient and provider satisfaction.
Regular reminders via text message enhance adherence to medication regimens and reduce risk of organ rejection in pediatric liver transplant patients.
Provider training and education enhances access to oral health screening and fluoride applications for low-income and uninsured children.
A nurse-led program that combines home visits and group counseling reduced risky behaviors and sexually transmitted infections while also improving levels of connectedness to family and school and grades among sexually assaulted or exploited runaway girls.