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Innovations
Community Liaisons Facilitate Access to Culturally Competent Care for Orthodox Jewish, Chinese, and Arab Patients 4/9/2014
Culturally competent community liaisons help members of the Orthodox Jewish, Arab, and Chinese communities access health care and community-based services, leading to a better patient experience.
Computerized, Multilingual Visual Medication Schedule and Teach-Back Protocols Improve Anticoagulation Control for Low-Literacy Patients 4/9/2014
A randomized clinical trial at San Francisco General Hospital used visual medication schedules and brief teach-back protocols in English, Spanish, and Cantonese to improve anticoagulant control among low-literacy patients in the public hospital's anticoagulation clinic.
Culturally Competent Palliative Care Supports African-American Patients and FamiliesĀ in Dealing With End-of-Life Issues 4/9/2014
Providence Hospital's culturally sensitive palliative care service ensures appropriate medical and pain management, provides emotional support, and dispenses accurate information about palliative care to help the hospital's largely African-American population cope with end-of-life issues.
Culturally Tailored Lifestyle Counseling Tied To Readiness for Change Helps Underserved African-American Women Reduce Dietary Fat Intake 4/9/2014
Low-income African-American women at risk for cardiovascular disease received culturally appropriate motivational counseling and support tied to their readiness for change, leading to reductions in dietary fat intake.
Deaf Community Health Workers Provide Culturally Appropriate Education and Support to Deaf Patients, Improving Patient Knowledge and Engagement 4/9/2014
Trained community health workers accompany members of the Minnesota Deaf community on medical appointments and conduct home visits, leading to improved access to culturally appropriate care, improvements in patient understanding, trust and confidence, and better adherence to recommended care.
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QualityTools
Communication Climate Assessment Toolkit 2/26/2014
The Communication Climate Assessment Toolkit (C-CAT) is an organizational performance assessment toolkit designed to assist organizations in meeting the needs of a diverse patient population.
A Planner's Guide: Infusing Principles, Content, and Themes Related to Cultural and Linguistic Competence Into Meetings and Conferences 1/15/2014
This eight-page guide is designed to help meeting and conference planners effectively integrate principles, content, and themes related to cultural and linguistic competence, no matter what the overall topic or goal of the meeting or conference.
Promoting Cultural and Linguistic Competency: Self-Assessment Checklist for Personnel Providing Services and Supports in Early Intervention and Early Childhood Settings 1/15/2014
This checklist is intended to heighten the awareness and sensitivity of personnel to the importance of cultural diversity, cultural competence, and linguistic competence in early childhood settings.
Addressing Racial and Ethnic Disparities in Health Care 12/18/2013
This fact sheet addresses how the differences in the health care that people receive contribute to disparities in health, and what strategies can overcome these differences in care.
Getting Started. . . Planning, Implementing and Evaluating Culturally and Linguistically Competent Service Delivery Systems for Children With Special Health Needs and their Families, Implications for Policy Makers and Administrators 12/18/2013
This four-page checklist is part of a series designed to assist organizations and systems of care in developing policies, structures, and practices that support cultural and linguistic competence. It focuses on the delivery of services and supports to children with special health care needs and to their families.

Last updated: April 09, 2014.