Skip Navigation

Using Telephone Support to Manage Chronic Disease


This report is intended to inform clinicians and health care managers about the benefits and challenges of telephone care services and programs for patients with chronic illnesses. The report is relevant to "traditional" telephone care services (delivered "live" by nurse care managers or other clinician counselors), as well as those that use automated technology to augment such programs.

Specifically, the report addresses:
  • How telephone care services can contribute to improved patient care
  • Characteristics of effective programs
  • Patients most likely to benefit from telephone care
  • Integrating telephone care services into systems of care
  • How to evaluate programs and identify areas for improvement


California HealthCare Foundation

Funding Sources

California HealthCare Foundation

QualityTool Topic



  • Release Date: 06/2005
  • Original Summary: 12/2010
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.

Last updated: March 14, 2012.