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QualityTool

Patient Flow Analysis


Description

Patient Flow Analysis (PFA) software is a public domain computer application for documenting personnel use and client flow in health service clinics. The software’s reports effectively analyze and measure the performance of individual clinics and provide data for designing new clinics, instituting improved client flow patterns, and evaluating staffing needs so as to increase clinic effectiveness.

Examples of specific benefits derived from using this methodology include:
  • Reduced client waiting time in the clinic
  • More equitable distribution of workload for each staff person
  • An improved appointment system
  • Greater staff satisfaction with the overall delivery of services

Users can download different versions of this software along with support documents that provide instructions on PFA. With these manuals, most users should be able to conduct their own PFA studies without additional technical support.

Developer

Centers for Disease Control and Prevention

Funding Sources

Centers for Disease Control and Prevention


QualityTool Topic

Quality improvement strategies


History

  • Release Date: 04/2008
  • Review Date: 01/2009
  • Original Summary: 09/2010
Disclaimer: The inclusion of a tool in the Innovations Exchange does not constitute or imply an endorsement by the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality or Westat of the tool or of the submitter or developer of the tool. Read more.
QualityTool Classification

Setting of Care:
Patient Care Process:
QualityTool Topic:

Last updated: September 29, 2010.