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QualityTool

Health Care Language Services Implementation Guide


Description

This guide, for health care organizations and professionals in clinical settings, provides information on how to implement language access services (LAS) for individuals with limited English proficiency (LEP). It lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step.

The guide is organized into the following sections:
  • Step 1: Patient language needs assessment
  • Step 2: Organizational capabilities assessment
  • Step 3: LAS components
    • Resource Unit A: Interpretation services
    • Resource Unit B: Written materials
    • Resource Unit C: Interpretation services
    • Resource Unit D: Notice of LAS to LEP patients
    • Resource Unit E: Community involvement
    • Resource Unit F: Written language assistance plans
  • Step 4: LAS quality evaluation
  • LAS implementation workbook
  • Examples of forms and documents
  • Resource library
  • Traveling points of contact
Free registration is required to access this tool.
Links to the Tool:
This tool is available at: https://hclsig.thinkculturalhealth.hhs.gov/

Developer

Office of Minority Health; U.S. Department of Health and Human Services

Funding Sources

U.S. Department of Health and Human Services


QualityTool Topic

Quality improvement strategies


History

  • Original Summary: 07/2010
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QualityTool Classification

IOM Domains of Quality:
QualityTool Topic:

Last updated: March 14, 2012.