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Establishing Partnerships Between Managed Care and Aging Service Organizations


Health care organizations are being challenged to care for the growing number of older adults with chronic health conditions. This manual describes how to establish partnerships between managed care and aging service organizations to assess and improve the quality of care provided to people with dementia. It is based on the experience of the Alzheimer's Association-Kaiser Permanente Metropolitan Los Angeles Dementia Care Project.

The manual addresses the following topics:
  • Selecting a partner managed care organization
  • Selecting goals for the project
  • Considering options for the model of care
  • Training
  • Tools and materials
  • Building a system of care and the role of the care manager
  • The role of the community aging service provider, local area agency on aging, or Alzheimer’s Association chapter
  • Evaluation and approaches for sustaining change
  • Variations of the theme
  • Building and maintaining a working partnership
Appendixes include:
  • Physician and caregivers surveys
  • Focus group questions
  • Dementia chart audit form
  • Kaiser diagnostic algorithm
  • California Guideline for Alzheimer’s Disease Management
  • Professional training programs: Dementia Care Project
  • Provider checklist
  • Sample job description
  • Suggested Web sites and other sources of referral
  • Home assessment tool
  • Subjective, Objective, Assessment, Plan, Evaluation (SOAPE) format for documentation
  • Case presentation outline/guide
  • Chronic care networks for Alzheimer’s disease
  • Cleveland Alzheimer’s managed care demonstration
  • American Journal of Managed Care article
Links to the Tool:
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Alzheimer's Association of Los Angeles, Riverside and San Bernardino Counties

Funding Sources

Administration on Aging

QualityTool Topic



  • Release Date: 12/2005
  • Original Summary: 09/2008
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Last updated: March 13, 2013.